Tangled Up in Cichlids
Denville, NJ USA
U.S. Callers: 1-877-655-TUIC(8842)
International Callers: 1-973-761-2500
Hours of Operation
Monday through Friday from 9 am until 5 pm est.
Saturdays from 9 am until 12:00 pm est.
Sundays and major US Holidays I am closed for all communication.
Although I am in the fish house 7 days a week and often for many hours outside of our posted operation hours my time schedule is very specific in order to be able to feed fish, tend to aquarium maintenance, answer questions via email and telephone, pull fish for orders, pack the orders, and take them to our UPS hub for shipment. I will have random days when I will be limited or have no communication such as days when I have imports to receive from the airport and then have to acclimate them in the fish house or am traveling for fish related business.
Email is by far the best way to communicate. I try to answer all emails and as many phone calls as I can get to by 1:00 pm est. After 1 pm I must limit the email and phone call response time. This is when I begin to prepare the days orders to be shipped. Fish start to be pulled and bagged roughly between 2-3pm. At 7 pm the orders are taken by me personally directly to my UPS hub located in Parsippany, NJ.
I apologize if I cannot answer your phone call or email on some days as fast as others. I have to consider the health and safety of the fish by maintaining the aquarium environment and limit the time they are handled. This will always be my number priority. Just remember I am not ignoring you. I am making sure I am able to provide you with the best possible fish available.